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CONGRATULATIONS

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You’re Part Of The TVM Family

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Welcome!

Congratulations on becoming a Stall Holder at The Village Markets. We’re so excited for you to join our community.

This fact sheet will help to ensure you nail your first market day, and hopefully answer all of your questions.

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Acceptance

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Hooray! You’ve been accepted. Once you have attended your first TVM, you don’t have to resubmit and application, as long as you attend within 30 days.

New applications are only required if you change your product line or wish to sell other items, not included in your original application or if you haven’t attended TVM for 30 days.

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What’s Next

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Following your acceptance into TVM, please ensure you login to the stallholder portal to make your booking and payment for each event. But WAIT – Bookings made by 5pm the Monday prior to the market attract Earlybird rates (perks!)

Booking early not only ensures your spot on market day, you will also be included in all promotion and advertising leading into the event. (Bonus marketing, yes please!)

Booking a stall confirms your acceptance to The Village Markets.

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Book Your Stall

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All stall holders are required to book a stall at each market. Please login to the stall holder portal and select your desired event from the calendar. Find step by step instructions here.

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THE DEAL

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Stall Position

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Stalls are positioned at random each market, we do our best to ensure that similar categories are not placed next to each other or across from one another to ensure you have the most successful day possible.

You have the option to select your stall position as an add on when booking your stall. Select the ‘Pick Your Position’ option and let us know in the notes your preferred position and we will do what we can to get you in this position.

Corner stalls can be booked as well, these are our most popular option and are the first to sell out

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TVM

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Things To Bring On Market Day

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4 x Weights (min 15kg per weight)
Marquee (black or white only)
Tables/chairs/racks
Flooring: rug or mat
Mirror
Float
EFT facilities
Paper or Reusable Bags
Flyers and business cards
A biodegradable rubbish bag
A smile and friendly attitude!

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HOORAY, IT’S MARKET DAY! HERE’S WHAT YOU NEED TO KNOW

Market day is exciting and busy, please consider the below items prior to the event to ensure that you’re well prepared for the day.

Your stall location and bump in time will be uploaded to the stallholders portal by 2pm on the Friday prior to the market. Please ensure you check this and arrive at your allocated bump in time to ensure the morning runs as smooth as possible. On arrival, our team will be there to greet you and talk you through the set up process.

PARKING

TVM parking for stall holders in a designated area. To ensure sufficient parking for customers, please park in the correct area, bringing only one car per stall. As TVM is situated in residential areas it is crucial that noise is kept to a minimum at all times during set up.

TOILETS

Please see location specific site map, via the portal for the amenities location for your event.

ATM

TVM prefers cashless payment methods and no longer has an ATM on site.

PUBLIC LIABILITY INSURANCE (PLI)

All stall holders are required to have PLI. If you have your own market stall cover, please send your copy to management for a discount code prior to booking. No refunds apply for stalls booked not using the code.

SIGNAGE

All stalls must display a clear sign, inside or affixed to to their marquee. No signage is to be placed outside the stall or in the walkway.

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POWER/WATER

Power and water are not available at TVM.

PETS

Whilst we love our pets, they’re not the best company on market day. Please leave them at home.

WASTE

The market rubbish bins provided by organisers are for your customers only, no stall holders are permitted to use them to discard of stall waste. Please ensure you bring rubbish bins/bags for your stall and take them with you at the end of market day.

Excitedly, TVM aims to be a zero waste event. This means all waste from the market, recyclable or biodegradable (preferably the later).

Bins at our event are hand sorted and for customer use only. Please ensure your waste is taken off site, unless its biodegradable and processed on site. If commercial rubbish is found in TVM bins, it will be returned to your stall and may offend.

OUR RULE IS SIMPLE, IF ITS NOT BIODEGRADABLE, TAKE IT WITH YOU – OR EVEN BETTER, DON’T USE IT!

The Village Markets has partnered with Climate Wave to reduce our impact on the environment and we need all vendors on board to achieve this.

You can found out more about our sustainability policy here.

PLASTIC

TVM is proudly a plastic-free event. This means no single use plastic is to be used during the event, including plastic bags, cups, water bottles and things like zip ties.

Its important single use plastic does not make its way into the market. You can find out more about our Sustainability Policy here.

STALL SPACES

Standard stall spaces are 3m x 3m. Any marquees that exceed this size will need to be prior approval (including awnings) and will incur additional charges, which can be booked via the portal. All stall equipment must be within stall boundaries.

All stall holders are required to supply a marquee and all necessary display equipment for their stall. TVM has limited equipment for hire.

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CANCELLATIONS

You may cancel your application before registration if you need to.

Once you have registered and paid for the stall your stall fee will not be refunded if you choose to cancel. If you cannot not attend, and provide 48 hours+ notice, your booking will be transferred to the next consecutive event (excluding November and December events). Cancellations must be made via email.

Bookings cancelled with less than 48 hours notice are forfeited.

CAN’T ATTEND DUE TO AN EMERGENCY?

You may cancel your application before registration if you need to.

Bookings cancelled with less than 48 hours notice are forfeited. This includes covid related isolations.

TVM REGULATIONS

As part of your application to TVM, you accepted the TVM Regulations and Bylaws. Please ensure you’re familiar with these conditions as they apply to all stall holders.

TVM has a firm three strikes policy. If you are issued three warnings against breaches of TVM regulations.

WEATHER

TVM will only be cancelled in the event of torrential weather conditions. A decision to cancel will be made by TVM organisers on the morning of market day.

Should you choose to pull out of the event prior to market day, you will forfeit your stall fee.

If organisers choose to cancel on the morning of the event, stall holders will be notified prior to 6am via email, text, website and Facebook.

Should the market be cancelled due to weather, 50% of the stall fee will be transferred to the following event (not transferrable thereafter).

WEIGHTS

Tent pegs are not accepted at TVM as weights are compulsory. All stalls must supply 4 x weights (one per marquee leg minimum 15kg per weight) at all TVM events. Please note that you cannot trade if you do not bring weights/

MONEY / EFTPOS / CASHLESS PAYMENT METHODS

Please ensure you have sufficient change for market day. Also consider offering eftpos to you customers. Stall holders who do, make four times more at each event. Contact your bank for more information. Check out Square or PayPal.

PACK UP TIME!

Our bump out process is essentially the opposite to your bump in. You can begin to pack down your stall no earlier than 1pm, move your stall equipment to the loading bay, get your car from the stallholders car park, load it up and away you go! Please ensure you do a spot check of your stall space to ensure you take all of your equipment and rubbish with you.

Don’t forget post event marketing, thank your customers and ask them to share their purchases on socials for more brand awareness!

STANDOUT STALL COMPETITION

Each market, a Sunday’s Standout Competition is held. Entries are judged by TVM fans on Facebook and the winning stall gets the next TVM (at the same location) free of charge (non-transferrable). Use all your creativity and retail merchandising skills to ensure your stall is the best looking.

Winning is limited to three times per financial year, per location.

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The Village Markets

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1750 Lower Gold Coast Highway

Burleigh Heads QLD 4220

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Office Hours

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10AM – 2PM MONDAY TO FRIDAY

Email

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stalls@thevillagemarkets.co

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Quicklinks

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Book A Stall

New Stall Holder Fact Sheet

First Time Stall Holder Fact Sheet

Stall Holder Presentation Guidelines

Sustainability Fact Sheet

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